About Unpaid Invoices Within 5 Days of the Renewal Date (Bank Transfer - Invoice Payment)

In the case of bank transfer (invoice payment), we ask that the payment be made within 5 days of the subscription renewal date, but what happens if the transfer is not made?

If payment is not made within 5 days from the contract renewal date, please be aware that the following will temporarily be suspended:

Public forms will become private
Access to board, list, and team pages, as well as checking entry content, will be restricted
Checking entry content through received notifications
Salesforce integration
Mailchimp automatic integration
Google Sheets automatic integration

During the period of payment failure, form submissions will accumulate in the formrun admin panel, but for services outside of formrun, you will need to manually export and import after payment, so please keep this in mind.

* Notification emails will have this kind of content:

If Payment is Made More Than 1 Week After the Contract Renewal Date

If more than one week has passed since the contract renewal date and you still haven't made the payment, the system will allow you to use the service again as soon as it confirms your payment.

Additionally, you can continue using the service temporarily by making a payment with a credit card. In that case, please follow these steps from the billing email:

Click "Pay This Invoice"
Enter your card information and click "Pay ¥◯"

If you select temporary credit card payment after already making a bank transfer, the amount you have transferred will be applied as a credit for the following month's payment. For more information, please refer to this page.