About Overpayment in Bank Transfer (Invoice Payment)

If You Have Overpaid Your Invoice Amount

Your contract renewal has been processed successfully, and you can continue to use formrun without interruption.

Additionally, the excess amount deducted from your payment will be carried over as a credit for the next payment.

During the next renewal date, please make a payment for the amount deducted from the invoice total, taking into account the credit (displayed under "Payment Methods & History" > "Transfer Information" > "Invoice").

However, please note that the invoice sent by email will show the full amount of your contract plan and will not reflect the deducted credit amount.

When making the payment, please ensure that you check the credit displayed in your "Team > Payment Methods & History > Transfer Information > Invoice" settings and transfer the adjusted amount accordingly, subtracting it from the invoice amount.

In case a credit balance is generated, it will be refunded within 2 months. Please be aware that a handling fee of 275 yen will be applied to the refund, which will be borne by you. We kindly request that you refrain from making lump-sum payments for multiple months and instead make accurate monthly payments. Thank you for your cooperation.