What to Do If There Are Payment Issues (Credit Card Payment)

If there is any issue with the payment process due to some trouble after changing to a paid plan, an alert like the one shown in the pageshot below will be displayed:

When you see the above alert, please check if your registered credit card:

• Has not exceeded its limit
• Has not expired

If you have changed your credit card or neither of the above two points apply, please contact us through the formrun contact form with the following information:

（1）Team Owner's email address
（2）Team ID

Additionally, please note that if the payment fails and remains unresolved for 4 days, the following services will temporarily be suspended:

• Public forms will be made private
• Access to board/list/team pages and entry confirmation
• Entry confirmation through receipt notifications
• Salesforce integration
• Mailchimp automatic integration
• Google Sheets automatic integration

During the period of payment failure, form submissions will accumulate in the formrun admin panel. However, for services outside of formrun, you will need to manually export and import data after updating your credit card information, so please keep this in mind.