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Frequently Asked Questions: Other

Service is not connecting

・We respond to server failures 24 hours a day, but if you can't connect, please contact us through the formrun
 service site contact form.

I want to inquire about the service content by phone

We are very sorry, but our formrun service
supports customers only through email.

Can I enter into an NDA (Non-Disclosure Agreement) or a memorandum?

At formrun, in principle, we ask you to agree to the terms of service and privacy policy.

We generally do not support individual NDAs (Non-Disclosure Agreements), memoranda, or outsourcing agreements.

However, for customers who meet all the following conditions, we may be able to accommodate:

  • Can you sign using our designated tool?
  • Will you use the PROFESSIONAL plan for more than 12 months?
  • Can you cooperate with case studies in the future and allow the publication of your company logo?
  • Can you give us 5 business days for our prepared contract, and 10 business days if it's your company's contract?

As a service, we have obtained ISO 27001 (ISMS) for security assurance purposes.

Is agency agreement possible?

Currently, the sales agency system "formrun partner system" has been suspended.
We have no plans to restart the "formrun partner system" at this time.

Also, within the teams of formrun contract customers, creating and operating forms for one client company is not an issue,
but creating and operating forms for multiple client companies within one team is considered resale, so we are currently declining it.

What tools can you integrate with?

For tools that can be integrated, please refer to this page.

Is there a limit to how long form data is retained?

Data submitted through the form will be retained unless you voluntarily delete the card, form, or account. However, there is a data transmission limit for each plan for things like images, so you may need to take data deletion measures.

Can you migrate data from the current survey tool?

If you wish to migrate data from another survey tool to formrun, please conduct a data import.

Note that the data import will not migrate form input fields or form settings. Only customer data sent through the form can be migrated. If you are introducing formrun for the first time, please be sure to create and set up the form.

Is it eligible for IT adoption subsidies?

We apologize, but it is not eligible for 2022. We are currently considering it for 2023 and beyond.

For those considering implementation

If you have any questions after reading this FAQ, please feel free to contact us via the contact form.

Purpose of using the information obtained during team creation

We use it to analyze for the purpose of considering service improvements.

To further utilize formrun, we may contact you by phone for customer support or hearing purposes.

No submission to inquiries

We usually contact you within 2 business days regarding the content of your inquiry.

If you do not receive a reply from our support even after 2 business days, one of the following reasons may be preventing it from reaching you:

  • It is categorized as spam
    Please check the "Spam" or "Deleted" folders of your email client.
  • Email reception is set to deny
    Please allow reception from our email address "support@21519027.hubspot-inbox.com" and contact us again via the form.
  • There was an error in the email address entered in the contact form
    If this might be the case, please contact us again via the form.