- Service is not connecting
- I want to inquire about the service content by phone
- Can I enter into an NDA (Non-Disclosure Agreement) or a memorandum?
- Is agency agreement possible?
- What tools do you integrate with?
- Is there a retention period for form data?
- Can I migrate data from the current survey tool?
- Is it eligible for IT implementation grants?
- For those considering implementation
- Purpose of information obtained when creating a team
・We respond to server failures 24 hours a day, but if you can't connect, please contact us through the formrun
service site contact form.
We are very sorry, but our formrun service
supports customers only through email.
We generally do not support individual NDAs (Non-Disclosure Agreements), memoranda, or outsourcing agreements.
However, for customers who meet all the following conditions, we may be able to accommodate:
- Can you sign using our designated tool?
- Will you use the PROFESSIONAL plan for more than 12 months?
- Can you cooperate with case studies in the future and allow the publication of your company logo?
- Can you give us 5 business days for our prepared contract, and 10 business days if it's your company's contract?
As a service, we have obtained ISO 27001 (ISMS) for security assurance purposes.
Is agency agreement possible?
Currently, the sales agency system "formrun partner system" has been suspended.
We have no plans to restart the "formrun partner system" at this time.
Also, within the teams of formrun contract customers, creating and operating forms for one client company is not an issue,
but creating and operating forms for multiple client companies within one team is considered resale, so we are currently declining it.
For tools that can be integrated, please refer to this page.
Data submitted through the form will be retained unless you voluntarily delete the card, form, or account. However, there is a data transmission limit for each plan for things like images, so you may need to take data deletion measures.
If you wish to migrate data from another survey tool to formrun, please conduct a data import.
Note that the data import will not migrate form input fields or form settings. Only customer data sent through the form can be migrated. If you are introducing formrun for the first time, please be sure to create and set up the form.
We apologize, but it is not eligible for 2022. We are currently considering it for 2023 and beyond.
If you have any questions after reading this FAQ, please feel free to contact us via the contact form.
We use it to analyze for the purpose of considering service improvements.
To further utilize formrun, we may contact you by phone for customer support or hearing purposes.
No submission to inquiries
We usually contact you within 2 business days regarding the content of your inquiry.
If you do not receive a reply from our support even after 2 business days, one of the following reasons may be preventing it from reaching you:
- It is categorized as spam
Please check the "Spam" or "Deleted" folders of your email client.
- Email reception is set to deny
Please allow reception from our email address "email@example.com" and contact us again via the form.
- There was an error in the email address entered in the contact form
If this might be the case, please contact us again via the form.